The return policy of puja trading is the same as the other e-commerce site. To ensure customers that they are buying from the genuine site, most purchased have come under refund and replacement conditions. No matter, whether your product is not arrived, or arrived but it’s damage, if your product match with a refund policy, you will get your money back.

When does Puja trading Back Money Guarantee apply?

For refund, your product must follow these guidelines that are listed below:

For eligibility for the return, our policy lasts 7 days after the date of delivery. If 7 days have gone by from the day you receipt of your order, unfortunately, we can’t process your request for the return.

  1. You don’t receive an item: The buyer reports that the item was not delivered after a latest estimated delivery date.
  2. You receive the item, but its damage: The buyer reports that the item that he/she received is damaged.
  3. You receive an incorrect item: the buyer reports that the item that they received not matched with the listing description. But the item is unused and in the same condition that you received it.  It must be also in company packing.
  4. Sale item: Please note that only regular priced items may be refunded. The customer who purchased an item from the sale shall not apply for the refund request.

Customers whose product comes under these guidelines can generate the refund request. Our sellers generally work with the buyers to instantly resolve the issue. Under the refund policy, our seller takes 3-5 additional business days to resolve your issues. Between return shipping and the time for the seller to receive and identify as having come from you, take some time, even one week or two weeks for the seller to begin the refund process. If a refund is in the work, the process of crediting funds into your bank account can add another several days or even week to process. So, if you are worried about refund and reshipment process, consult with our seller, but be polite and patient, rather than assuming something has gone wrong.

So if you are facing any issue product purchased from the Puja trading, don’t be stressed, if your product matches our refund guidelines, you can get your money easily, but its take some business days for the initiation.   Once we received your item, we acknowledge you by email to notify you that we received your return item.  We will also notify within in the same email that your item is fulfilling our refund policy or not.  If you are approved, then your refund will proceed, and the credit will automatically transfer into your bank account, within 10-15 business days.

In case if you passed our business days of refund, and you haven’t received your refund, please check your bank account details that you have given to our customer executive. If you have done all of this, and you still have not received the refund, get in touch with our customer care executives and share your difficulties with them.